Privacy Policy for Ali’s Surf School

Effective Date: May 1st 2025

Ali’s Surf School (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with applicable privacy laws in Canada (including the Personal Information Protection and Electronic Documents Act [PIPEDA]) and broader North American regulations, such as U.S. state-level privacy laws (e.g., California Consumer Privacy Act [CCPA]).

1. Information We Collect

We collect personal information when you interact with us, including when you book surf lessons, contact us, or use our website or services.

Types of Personal Information:

  • Identification Information: Name, email address, phone number, and date of birth

  • Booking Details: Lesson preferences, special requests, and attendance information

  • Payment Information: Credit/debit card details (handled by secure third-party processors)

  • Location Data: If you opt-in to location services

  • Communication Data: Messages, inquiries, and customer support communications

  • Marketing Preferences: Your opt-in choices for promotional emails

2. Why We Collect Your Information

We collect and use your personal information for the following purposes:

  • To process and manage surf lesson bookings

  • To facilitate payments through secure third-party platforms

  • To communicate with you about your booking, schedule, or changes

  • To provide personalized customer service and support

  • To send promotional offers or newsletters (with your consent)

  • To comply with legal, regulatory, or contractual obligations

  • To improve our website, services, and customer experience

3. Consent

We collect, use, and disclose your personal information only with your knowledge and consent, unless otherwise permitted or required by law. By providing your personal information, you consent to its collection, use, and disclosure as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. How We Store and Protect Your Information

Your information is stored on secure servers, with appropriate technical and organizational safeguards, including:

  • SSL encryption for data transmission

  • Restricted access to sensitive data

  • Regular system and security audits

  • Use of reputable third-party providers who comply with data protection standards

While we take reasonable steps to protect your data, no system is completely secure. If a breach occurs, we will notify affected users in accordance with applicable laws.

5. Sharing of Information

We may share your personal information with:

  • Third-party service providers (e.g., payment processors, email platforms, website hosts) who assist us in delivering services. These providers are contractually obligated to protect your information.

  • Legal authorities or regulators when required to comply with legal obligations.

  • Business partners, if you have given explicit consent.

We do not sell or rent your personal information to third parties.

6. International Data Transfers

If we process your data outside of Canada or the United States, we ensure that appropriate safeguards are in place to comply with Canadian privacy laws and applicable cross-border data transfer requirements.

7. Your Rights

Depending on your jurisdiction (e.g., Canada, California), you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent to use your information

  • Object to certain types of processing (e.g., direct marketing)

  • File a complaint with a privacy commissioner or relevant authority

To exercise any of these rights, please contact us at [Insert Contact Email].

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve your browsing experience

  • Track website usage and performance

  • Personalize content and ads (if applicable)

You may disable cookies through your browser settings. Some features may not function properly without them.

9. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your data is no longer needed, we securely destroy or anonymize it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes indicates your acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

Ali’s Surf School
PO Box 562, Ucluelet, V0R 3A0, BC, Canada
Email: info@alissurfschool.ca
Phone: +1 (250) 534-9113

If you are located in Canada and are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC):
Website: https://www.priv.gc.ca